Last updated: January 2024
Introduction
cool-shadow is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this privacy policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this privacy policy.
Information We Collect
We may collect information about you in various ways. The information we may collect via the website includes:
- Personal Data: Personally identifiable information, such as your name, email address, and organisation name, that you voluntarily provide when you submit enquiry forms or contact us.
- Derivative Data: Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.
- Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase services from us. We store only very limited financial information we collect.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the website to:
- Respond to your enquiries and fulfil your requests
- Send you administrative information, such as information regarding the website and changes to our terms, conditions, and policies
- Provide you with requested services
- Improve our website and services
- Monitor and analyse usage and trends to improve your experience with the website
- Comply with legal obligations and protect our rights
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Withdraw consent at any time
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
cool-shadow
47 Greenway Business Centre
Bristol, BS1 5QT
United Kingdom
[email protected]