GDPR Compliance

Last updated: January 2024

Our Commitment to GDPR Compliance

cool-shadow is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have implemented practices, policies, and processes to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

cool-shadow acts as the Data Controller for personal information collected through this website and in the course of providing our environmental consultancy services. As Data Controller, we determine the purposes and means of processing personal data.

Lawful Basis for Processing

We process personal data on the following lawful bases:

• Consent: Where you have provided clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications.
• Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Processing necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Processing necessary for the purposes of legitimate interests pursued by us or a third party, except where such interests are overridden by your interests, rights, or freedoms.

Your Rights Under GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to be Informed: You have the right to be informed about the collection and use of your personal data. This is provided through this notice and our Privacy Policy.
• Right of Access: You have the right to request access to your personal data and supplementary information. This is commonly referred to as a Subject Access Request.
• Right to Rectification: You have the right to have inaccurate personal data rectified or completed if it is incomplete.
• Right to Erasure: You have the right to request the deletion or removal of personal data where there is no compelling reason for its continued processing.
• Right to Restrict Processing: You have the right to request the restriction or suppression of your personal data in certain circumstances.
• Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
• Rights Related to Automated Decision Making: You have rights regarding automated individual decision-making, including profiling.

How to Exercise Your Rights

To exercise any of your rights, or if you have any questions about how we handle your data, please contact us at:

[email protected]

We will respond to your request within one month of receipt. In some cases, we may need to extend this period by up to two further months, depending on the complexity of the request.

Data Security

We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data where appropriate
• Regular testing and evaluation of technical and organisational measures
• Staff training on data protection requirements
• Access controls and authentication procedures
• Regular review of data processing activities

Data Breach Procedures

We have procedures in place to detect, report, and investigate personal data breaches. Where a breach is likely to result in a risk to the rights and freedoms of individuals, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where a breach is likely to result in a high risk to the rights and freedoms of individuals, we will notify affected individuals without undue delay.

International Transfers

We do not routinely transfer personal data outside the United Kingdom. Where such transfers are necessary, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

Contact Us

For any questions regarding this GDPR notice or our data protection practices, please contact:

cool-shadow
47 Greenway Business Centre
Bristol, BS1 5QT
United Kingdom
[email protected]